terms & conditions

website design & content

we reserve the right to change or discontinue products, prices, offers and any other information on this website at any time without prior notice. the photography on our website is for illustrative purposes only, please read the product information for product contents and weights. all design, graphics, photography, images and text are the copyright of rose & relish and any use of such materials is prohibited without written permission

substitutions

if a product is not available we reserve the right to substitute items of a similar or greater value

product weights

all products are manually packaged by us, so it is not always possible to ensure an exact weight. we guarantee that the product weight, at time of packing, is at least the weight specified at time of ordering

payment methods

we currently process all payments through paypal, this doesn’t mean that you need a paypal account to purchase our products, you can simply checkout as a guest

cancellations

as our products are made to order, unfortunately once an order is placed it is not possible to cancel it and refunds cannot be given

packaging

your order will be packaged in a manner suitable for the transport of your specific items. we can not be held responsible for deterioration of goods resulting from unsuccessful delivery due to customer error (e.g. person not available to receive shipment, incorrect address given)

refunds/replacements

if your order is incorrect, please send us a photo to hello@roseandrelish.co.uk for a refund or replacement

feedback

if you have any feedback or suggestions, please email us at hello@roseandrelish.co.uk

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